![]() ![]() That is why you are not seeing a refund to your account. Because the refund request occurred within the same timeframe as the order itself, there was no charge initially processed. The refund was processed shortly after on Dec. Could you please kindly give us a chance to explain this issue? According to our transaction records, this order was processed on Dec. Best regards, Your iMobie Teamĭear Fawaz, Thanks for your review but we are sorry for the inconvenience. Thanks for your kind understanding in advance. At the same time, thank you very much for your willingness to leave us your most authentic comments, and we will continue to work hard to provide better products. We hope that AnyFix can support more iOS versions and benefit more users who are deeply in the downgrade iOS system crisis. At the same time, our Dev team is still working on the research and development of AnyFix. We are sorry for the inconvenience but thank you for your understanding. Due to Apple's limitation, we are so sorry that AnyFix currently can't help you to downgrade iOS system from iOS 16. ![]() And we are glad that Support Team has replied you and helped you to contact the platform to get the refund. It would be appreciated for your kind understanding in advance. I am sorry that it has taken longer than usual to respond to your concern. We have been experiencing an unusually high number of requests. But could you please kindly give us a chance to explain these issues? Usually, you will get reply within 24 hours on workday and 48 hours on weekend. We sincerely apologize that our software and service made you disappointed. Best regards, Your iMobie Teamĭear Kasper, Thanks for your feedback but we are sorry for the inconvenience. Considering this issue, would you please kindly contact our support team again to get a refund? Thanks for your kind understanding and feedback in advance. We hope that AnyUnlock can support more models and iOS versions in the future, optimize the steps, and benefit more users who are deeply in the iCloud activation lock crisis. ![]() At the same time, our Dev team is still working on the research and development of AnyUnlock. ![]() If it's not the case, would you please kindly tell us your ticket ID for further analysis? Due to the complexity of AnyUnlock, the Bypass Activation Lock function does not support some models and iOS versions at present. If so, the ticket won't go to our pending email box so that we can't reply to you. We are wondering whether you closed the ticket without our reply. Usually, you will get reply within 24 hours on workday and 48 hours on weekend except the holidays. If we fail to solve your issue, we will follow our Refund Policy to issue the refund soon. iMobie was established on 2011, and dedicated to helping the iOS & Android users to fully enjoy digital life with ultra simplicity. But could you please kindly give us a chance to explain this issue? We would like to clarify that our company is a trustworthy company. Best regards, Your iMobie Teamĭear Rob, Thanks for your review but we are sorry for the inconvenience. If the users left the fake reviews, they will be removed by Trustpilot. Meanwhile, we would like to clarify that all the positive reviews are true, since Trustpilot has a strict review system. In order to protect your computer, it's necessary to open a firewall. Please refer to our Privacy Policy: Don't worry! Our software is 100% safe and clean. Meanwhile, you don't need to enter your email address. And we will report it to our product manager to consider adding the feature of skipping it. If you don't want to waste your time to do this survey, we completely understand. And these suggestions will help us to optimize steps, optimize software performance, etc. To start with, could you please kindly give us a chance to explain this issue? The purpose of the uninstallation investigation of our software is to help us to know users' real experience about our software. Updated 7 days agoĭear Dale, Thanks for your review but we sincerely apologize for the inconvenience. ![]()
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